Shipping policy
All shipments are FOB Rugtomize’s warehouse. We reserve the right to use our own discretion as to the carrier to be used on any shipment. We will exercise reasonable efforts to use the most cost-effective carrier. Most orders ship regular parcel ground service unless deemed to be non-parcel based upon the order size or shipping characteristics. Additional charges apply for expedited service. Freight rates are calculated based on weight, dimensions, ship location (residential/non-residential), and quantity. Once shipped, all cost of returning the goods is the responsibility of the customer.
